Salesforce and Google Cloud are deeply integrating their customer service platforms—Salesforce Service Cloud and Google Cloud's Customer Engagement Suite—to empower AI agents in Service Cloud with ...

PhotoShelter UGC Management helps organizations crowdsource and deploy authentic content for social media, marketing, and live events.

Pipeline360 has partnered with B2B content services specialist The Expert Network, enhancing its Branded Demand services by integrating TEN's content and creative services, addressing end-to-end ...

New Relic offers intelligence by integrating retrieval-augmented generation (RAG) from its platform with customer-defined data and third-party sources.

Yottaa Web Performance Services leverages Fastly's Edge Cloud, HUMAN's Defense Platform, and Yottaa Web Performance Cloud. Yottaa's experts handle monitoring, issue resolution, and real-time ...

Jeff Rosenthal, Head of CRM Product Strategy & GTM, North America at monday.com, discusses how the company's approach to integrating CRM into their platform offering has led to 27,000+ CRM customers ...

At its core, buyer intent signals are behavioral cues that indicate a prospect’s interest in a product or service. These signals, gathered through digital interactions, provide valuable insights into ...

Aquant has launched Aquant AI for Service Professionals, which allows service professionals to ask any question and get the right answer at the right time for every service interaction.

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

This exclusive IDC InfoBrief examines how contact centers' performance metrics stack up in key business outcomes, including first-contact resolution, agent productivity, and against goals like ...

Klaviyo today launched Klaviyo B2C CRM, an all-in-one platform made up of Klaviyo Marketing, Klaviyo Analytics, and Klaviyo Service and powered by Klaviyo Data Platform (KDP).

By bringing The Juice and AudiencePlus together, B2B marketers can now publish content, distribute to targeted communities, and drive demand within a single platform.