As the MTA works towards phasing out MetroCards by the end of 2025, more commuters are seeing the vending machines swapped ...

The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system, but nearly 75% ...

Some NYC subway riders allege the MTA's OMNY​ system is charging for rides they didn't take, but the agency is pushing back on those claims.

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency says 84% of subway riders and 87% of bus riders were satisfied with OMNY. "I ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go OMNY system, months before ...

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The ...

From July 15-17, the MTA saw 4,046,610, 4,029,692, and 4,121,751 subway riders, respectively—the last figure marking a new ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

According to the MTA, the OMNY features rolling out in 2022 (in addition to fare capping — see below) include expanded payment features, paratransit Access-a-Ride ID EU Card, business-to ...