The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system, but nearly 75% ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

Some NYC subway riders allege the MTA's OMNY​ system is charging for rides they didn't take, but the agency is pushing back on those claims.

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go OMNY system, months before ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

OMNY got off to a roaring start, hitting its deadlines to get tap receivers installed at every subway station and in every city bus before the end of 2020. Since then, progress has been grindingly ...

According to the MTA, the OMNY features rolling out in 2022 (in addition to fare capping — see below) include expanded payment features, paratransit Access-a-Ride ID EU Card, business-to ...

OMNY readers only arrived at the JFK AirTrain this year, while MTA officials acknowledge they are still trying to work through the details of how to implement the new system on its commuter railroads.