The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system, but nearly 75% ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

Some NYC subway riders allege the MTA's OMNY​ system is charging for rides they didn't take, but the agency is pushing back on those claims.

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go OMNY system, months before ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

New Yorkers are pros at adapting—pizza on the go, walking faster than most people jog—but the city’s transition to OMNY, the ...

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The ...

Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

OMNY got off to a roaring start, hitting its deadlines to get tap receivers installed at every subway station and in every city bus before the end of 2020. Since then, progress has been grindingly ...