British Airways is rolling out a new customer service program that will see its employees searching Google for photos of customers. BA hopes the initiative, called “Know Me,” will help it ...

July 9, 2012— -- In an airline industry first, British Airways' Know Me program uses Google images to ID its best customers even before they set foot in the airport. The airline has equipped ...

After British Airways lost his father's luggage, Hasan Syed didn't just tweet his complaints at the company. He paid for a "sponsored tweet" to broadcast his frustration directly to British ...

British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...

He told me that if he calls British Airways' English-language customer service line, he can get 24/7 support. But, if he calls the Portuguese customer service line, he can only do so between 9 am ...