By taking the role of DevOps, full-stack engineers are not just responsible for writing code; they must ship it, deploy it, scale it and monitor it.

A new study by Professor Bora Keskin and Professor Can Zhang of Duke University’s Fuqua School of Business examines how hospitals can tackle large backlogs more effectively.

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.