It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

Some companies want you to have a good experience and others couldn't care less, but either way you're bound to have a bad experience now and again. Here's how to approach the problem calmly and write ...

When you're on the road, plenty can go wrong. Rather than scream and yell, handle your complaints in a way that will get positive results. Business travelers are often subject to unfortunate ...

It might feel cathartic in the moment to trash a place online, but what are you hoping will actually happen? Darron Cardosa is a food service professional with over 30 years of restaurant experience.

Christy Bieber has a JD from UCLA School of Law and began her career as a college instructor and textbook author. She has been writing full time for over a decade with a focus on making financial and ...

This story is part of MassLive’s ongoing housing court guide series. You can read other stories in the series here. There are a variety of types of civil complaints, and the exact steps you must ...