Very often you can’t grasp the topic until you sit down and map it on the sheet of paper. Sometimes, you also need someone else’s input to see how others perceive the topic. Well, the good news is ...

Looking to gain greater insights into surveys? This third part of a series on NLP and survey data explores Latent Dirichlet Allocation, a popular tool to ferret out elusive themes in text comments, ...

There is a lot of interest in using AI within enterprise communications, and there are certainly a lot of new use cases emerging. My favorite use case works with voice and digital channels, agents, ...