Software companies specializing in so-called customer relationship management are adding new features to their products to let people more easily customize applications to their preferences. On ...

A lot of people still think customer relationship management (CRM) software is only something used by the sales department at large corporations. Those people base this perception on the first ...

AUSTIN, Texas--(BUSINESS WIRE)--CONNECTED 2023--A new survey shows organizations are demanding more from their Customer Relationship Management (CRM) investments to meet modern-day sales, marketing ...

“I want a dating app where all I can see is the person’s metadata,” the poet Noel Black tweeted Monday. It reminded me of a passage in the fashion and culture critic Natasha Stagg’s new book, in which ...

Once you find the ideal customer relationship management (CRM) tool, training is essential. In fact, the way you train your team to use the platform can make or break your experience. By being patient ...

Customer Relationship Management (CRM) software is a key management solution for any business, large or small. CRM software providers help to gather all your customer information together, allowing ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

I have been writing for newspapers, magazines and online publications for over 10 years. My passion is providing, in a way that is easily accessible and digestible to all, the knowledge needed for ...