If you’ve been using MyChart for years, you might have missed the subtle but significant changes rolling out in 2026. From a fresh interface launched in early May to new text and phone integration ...

Overwhelmed by queries, physicians are turning to artificial intelligence to correspond with patients. Many have no clue that the replies are software-generated. By Teddy Rosenbluth Every day, ...

It’s a Wednesday, and I’m sending a question to my doctor through the messaging portal they encourage us to use. I receive a response not too long after — which is fairly surprising, especially with ...

COLUMBUS, Ohio — Central Ohio Primary Care (COPC), one of the state’s largest medical groups, has started charging patients for certain types of messages sent through the MyChart online portal. The ...

Critics are raising concerns about the use of generative AI to respond to patient MyChart messages, The New York Times reported Sept. 24. About 15,000 physicians and assistants at more than 150 health ...

The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...

Use of MyChart messaging portal will come with a fee for some messages in the MultiCare network. Getty Images A Tacoma-based health care network is now charging patients for certain types of online ...