Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...

The Customer Relationship Management (CRM) market is heating up, with most of the major software vendors touting their own solutions. Most businesses face a similar challenge -- how do you manage the ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

DALLAS — Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. Several users ...

Evercore is optimistic about enterprise software stocks heading into 2026. In a new investment note, the firm named Microsoft ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Remember the Outlook Business Contact Manager? That was Microsoft's ...

While Salesforce remains the clear leader in customer relationship management software, Microsoft's latest earnings report indicates that it's well-positioned to gain ground and become a stronger ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...