In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

In the structure of the modern enterprise, the IT help desk has long been seen as a vital support function. It's the primary point of contact for employees with technical issues, from forgotten ...

Some startups pride themselves on having prestigious financial backers — but just as important is having prestigious customers. It’s one of the main points of pride for Serval, an enterprise AI ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID, ...

The MarketWatch News Department was not involved in the creation of this content. Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address ...