Getting to the top of your industry is no easy task, but staying there is a whole different ballgame. Those at the top do, however, have one thing in common: They understand the value of a winning ...
Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Each customer ...
CX leader Lara Caimi on what it takes to build a customer-centric company. “The day you land a client is the day you start losing them.” This tidbit of wisdom comes courtesy of Don Draper, the ...
LONDON & SALT LAKE CITY--(BUSINESS WIRE)--NPSx by Bain & Company and InMoment announced a strategic partnership to provide companies and CX practitioners with a comprehensive set of customer ...
CHARLOTTE, N.C., Sept. 17, 2022 (GLOBE NEWSWIRE) -- The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What's Next ...
GetFeedback’s multi-channel agile CX solution will enable the retail giant to effectively leverage customer feedback and improve the online shopping experience for hundreds of millions of customers ...
LONDON & NEW YORK--(BUSINESS WIRE)--Forsta, an industry-leading global provider of market research, customer experience (CX) and employee experience (EX) technology, today announced the launch of its ...
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