The current recession plaguing the global economy has thrust CRM to the forefront. Consequently, businesses are placing greater emphasis on enhancing sales -- calling for better action on outstanding ...

CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

Companies that are having the most success with their CRM implementations are following 10 best practices, which Forrester Research has laid out in a new report. In researching companies from ...

The Global Customer Relationship Management Market is expected to reach US$ 217.41 billion by 2033 from US$ 71.8 billion in 2024, with a CAGR of 13.10% from 2025 to 2033. Expanded demand for ...

As companies become more sophisticated about customer relationship management, we’re seeing fewer big mistakes being made with CRM deployments. “Fewer” isn’t the same as “none,” however: Mistakes are ...

Implementing a Customer Relationship Management (CRM) system is a pivotal move for businesses aiming to enhance customer interactions, streamline operations, and drive growth. However, the path to a ...

DALLAS — March 27, 2006 — At Convergence 2006, the Microsoft Business Solutions Group’s customer conference, Microsoft Corp. today announced that Microsoft Dynamics™ CRM is introducing new programs ...

CRM users are vocal, articulate, and politically powerful. So what do you do when they're asking for the wrong things, or are asking for them in the wrong order? With most enterprise applications, the ...

Salesforce, Inc. (NYSE:CRM) is one of 10 AI stocks that will skyrocket. Salesforce, Inc. (NYSE:CRM) has introduced Agentforce 3, the latest version of its digital labor platform designed to help ...

The National University System is replacing the current constituent relationship management (CRM) module of its ERP system with Talisma CRM. The change is intended to provide National with greater ...