Recent announcements in the CRM space have been all about crossing bridges to streamline customer contact functions and making customer service representatives’ lives easier and more productive. And ...

Salesforce Service Cloud has had its SOS for omnichannel support, and now Microsoft Dynamics CRM has closed the gap with its Live Assist, each opening the scope of how businesses are able to engage ...

In my last column on the state of customer relationship management (Is CRM Dead?), I proposed a new model for CRM v.2 that offers to drive process improvement to the edge of the enterprise, bring the ...

RealOffice360 CRM provides a user-friendly platform tailored for the real estate industry. It excels in offering essential ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

ActivEngage announced that its automotive messaging and consumer engagement solution now is securely integrated with CDK Global Elead CRM. The Elead delivery API is now available through the CDK ...

Salesmate stands out with its modern interface, robust automation features, and comprehensive sales tools. While it may be pricier than some competitors, its time-saving capabilities and in-depth ...

More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals ...

Dubai-based SaaS streamlines multi‑client operations, time tracking, and payments, helping BPOs cut app sprawl and boost delivery across shifts. Centralised communication: Native team chat and video ...