Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

A guided tour of the Awless CLI for Amazon Web Services, an alternative to the AWS CLI with simpler syntax, smart defaults, and powerful templates Henri Binsztok is chief innovation officer at Wallix ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

One of the biggest complaints from developers using AWS is the fragmentation of the command line tools. Each service uses its own set of tools written in a separate language. For example, EC2 command ...